Exchange & Return Policy

At Outfite, your satisfaction is our priority. We understand that sometimes an item may not be the perfect fit or meet your expectations — so we’ve designed a flexible and fair process to help you with exchanges and returns.

1. Eligibility for Returns & Exchanges
• You have 3 calendar days from the date you receive your order to request a return or exchange. Please ensure to pay the delivery charge.
• Items must be unused, unwashed, and in original condition with all tags attached.
• Returns or exchanges cannot be accepted for items that show signs of wear, damage, or have been altered after delivery.

2. How to Request a Return or Exchange

To start a return or exchange:
1. Contact our Customer Support team on Facebook, Instagram or via email at contact@outfite-bd.com with your order number and reason for return or exchange.
2. We will review your request and send you instructions on how to proceed.

Once your return is approved, we’ll explain the next steps, including where to send your item if you are mailing it back.

3. Exchanges
• If you want a different size, color, or variant of the same product, you can request an exchange within the 3 day period.
• Exchanges are subject to stock availability. If the item you want is out of stock, you may choose for refund instead.
• Any price difference between items (for upgrades or downgrades) will be handled as a partial payment or refund.

4. Refunds
• After receiving and inspecting the returned item, we will notify you of the refund status.
• Approved refunds are processed to your original payment method within 5–10 business days after we receive the return.
• Shipping costs are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a defect or Outfite error.

5. Damaged or Defective Items
• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos showing the issue.
• Once verified, we will cover return shipping and either send a replacement item or issue a full refund at no extra cost to you.

6. Important Notes
• Items must be returned securely packed to avoid damage in transit. We recommend using a trackable shipping method.
• Outfite reserves the right to refuse a return or exchange if the item does not meet the conditions above.

Shipping & Delivery

At Outfite, we know that once you’ve picked out your Classic Edit or Cuban Reserve pieces, you want them in your wardrobe as soon as possible. That’s why we’ve streamlined our logistics to ensure your order moves from our hands to yours with speed and precision.

🚚 Delivery Timelines

We take pride in our efficient fulfillment process, ensuring your premium cotton essentials reach you across the country:

• Inside Dhaka: Within 3 Business Days
• Outside Dhaka: Within 4 Business Days

Please note: Orders placed on Fridays or public holidays will be processed on the next business day.

📦 The Outfite Handling Standard

Every shirt—from the structured Urban Block to the breathable Off Duty collection—undergoes a final quality check before it leaves our warehouse.

• Careful Packaging: Each item is folded and secured in protective packaging to ensure it arrives crisp and ready to wear.
• Sanitized Handling: Our team follows strict hygiene protocols during the picking and packing process.

📍 Real-Time Tracking

Don’t be left guessing. Once your order is dispatched:

1. You will receive a Confirmation SMS/Email containing your unique tracking ID.
2. You can monitor your package’s journey from our hub to your doorstep in real-time.
3. Our delivery partners will contact you via the provided phone number to ensure a smooth hand-off.

💳 Shipping Charges

• Dhaka City: ৳[Insert Amount, e.g., 60-80]
• Outside Dhaka: ৳[Insert Amount, e.g., 120-150]
• Enjoy Free Shipping on all orders above ৳[Insert Amount, e.g., 5000]!

Delivery Note: Please ensure your shipping address and contact number are accurate at checkout. For any specific delivery instructions (e.g., "Leave at the reception"), feel free to add a note to your order.

🚚 Free Shipping on Orders Over ৳4,000

At Outfite, we believe premium style should come with premium service. To make your shopping experience even better, we offer Complimentary Standard Delivery across Bangladesh on all orders totaling BDT 4,000 or more.

How it Works:

• Automatic at Checkout: No coupon code is required. Once your cart hits the ৳4,000 threshold, the shipping fee will automatically drop to zero.
• Nationwide Coverage: Whether you are ordering the Cuban Reserve from within Dhaka or the Classic Edit from anywhere else in the country, the free delivery offer applies.
• Full Tracking Included: Even with free shipping, your package receives the same high-standard care—carefully packed, fully tracked, and delivered within our 3–4 day timeline.

Pro-Tip for Shoppers 💡

Shopping for a single shirt? Most of our premium Urban Block or Classic Edit shirts pair perfectly together.

• Combine a Cuban Reserve shirt with an Off Duty cotton essential to easily cross the ৳4,000 mark and save on delivery costs!

The Outfite Standard: Uncompromising Quality

At Outfite, we believe that a shirt is only as good as the thread it’s sewn with. From the initial sketch to the final button,our focus is on creating garments that don't just look premium on a hanger, but feel exceptional on your skin.

1. The Power of 100% Pure Cotton

For our Off Duty and Urban Block collections, we refuse to use synthetic blends. We source high-staple 100% Cottonbecause it offers:

• Natural Breathability: Keeps you cool in the humid Bangladesh climate.
• Hypoallergenic Comfort: Soft on the skin, preventing irritation even during all-day wear.
• Structural Integrity: Our cotton is pre-shrunk and treated to ensure it maintains its shape, wash after wash.

2. Artisanal Bangladeshi Craftsmanship

Every shirt in our Cuban Reserve and Classic Edit is a product of local excellence.

• Expert Tailoring: We collaborate with master craftsmen in Bangladesh who bring decades of expertise to every seam.
• Reinforced Stitching: We use high-density stitching (SPI) to ensure that stress points—like armholes and side seams—never fray or pull apart.
• Premium Trims: From high-grade interlining in our collars to durable, polished buttons, no detail is too small for our scrutiny.

3. Rigorous Quality Control

Before any Outfite shirt reaches your doorstep, it passes through a 3-stage inspection:

1. Fabric Inspection: Testing for colorfastness and weave consistency.
2. In-Line Check: Ensuring precision in measurements and alignment.
3. Final Finish: A meticulous check for loose threads, button security, and pressing.

Why "Made in Bangladesh" Matters

Bangladesh is a global leader in textile manufacturing, and at Outfite, we are proud to showcase the "top-tier" of that capability. By keeping our production local, we ensure ethical working conditions, reduce our carbon footprint, and support the incredible talent within our own borders.

"We don't just sell shirts; we sell the confidence that comes with wearing something built to last."